Effective date: November 7, 2026
This Refund and Cancellation Policy applies to application screening, background-check administration, certification fees, additional participant seats, enhanced third-party services, group plans, and renewals provided by Casino Content Creator Certification (“C4”). It should be read with C4’s Terms and Application Policy.
What your payment covers
$329 for one creator includes the background check, initial social-media screening and review, the core certification course and examination, and initial C4 certification when all requirements are met.
Group packages: 2 creators — $599; 3 creators — $999; 4 creators — $1,199. Each person uses their own account and qualifies individually.
Every creator completes the same initial process: individual application and consent, background screening and social-media review, C4 screening approval, the core course and examination, and final C4 review. Training stays locked until C4 approves that person’s screening. Property access and filming permission are separate.
Screening and refunds
Before a person’s screening report is ordered, the $199 deduction does not apply. Once the authorized report is created or ordered, $199 for that person becomes nonrefundable. Ordering one person’s report does not trigger a deduction for another person whose report has not been ordered.
Once a person’s authorized screening report is created or ordered, $199 of the payment for that person is nonrefundable. This amount is deducted from any otherwise eligible refund. Exceptions apply for duplicate orders, vendor or processing errors, C4 cancellation before delivery, or refunds required by law.
A result marked “consider,” a dispute or a delay requires the appropriate review. It is not an automatic denial and does not by itself determine a refund. Training remains locked until C4 approves screening.
Refunds of the remaining payment
A purchaser may request a refund of the remaining payment within three calendar days after payment only while both conditions remain true:
- No covered participant has opened assigned course content.
- C4 has not begun credential creation, verification or other credential-processing work for any covered participant.
After that window, or once either condition is no longer true, the remaining payment is nonrefundable, except for a duplicate charge, processing error, C4’s inability to provide purchased training access, or a refund required by law. A nonrefundable amount is never deducted twice.
Examination failure, withdrawal, missed deadlines, loss of eligibility, expiration, suspension or revocation does not create an automatic refund.
Seats and replacements
The selected package covers one to four participants. Removing a learner immediately makes that training seat available for reuse. A replacement must complete their own application, consent, screening approval, core course, examination and final C4 review. Screening results, course progress and credentials do not transfer.
The $199 nonrefundable rule still applies to a removed person’s already ordered screening. Any new screening charge for a replacement must be disclosed and accepted before ordering. Removing a learner does not authorize a new charge or automatically decide their public credential status. Unused seats do not automatically create a cash refund.
Each person’s six-month certification term starts on credential activation. Renewal and any recurring billing require a separately disclosed offer and authorization. Previously accepted quotes and agreements are not changed retroactively.
Enhanced and third-party charges
Some applicants may require court, database, fingerprinting, licensing, motor-vehicle-record, international, or other nonstandard third-party services. C4 will disclose the additional charge before ordering the related service. The charge is refundable until the service is ordered. Once the service is ordered or the third-party cost is incurred, that charge is nonrefundable except for a duplicate order, vendor or processing error, C4 cancellation, or when required by law.
Group plans and renewals
Group plans covering more than four people are governed by their written quote or agreement. If that document contains a specific cancellation or refund term, that term controls for the group purchase. Renewal charges are refundable only as stated in the renewal offer or written agreement and applicable law. C4 will disclose the renewal price and material terms before payment or renewal authorization.
Chargebacks and unpaid balances
Please contact C4 before initiating a payment dispute so C4 can investigate duplicate charges, processing errors, or service-access problems. A chargeback, reversed payment, or unpaid required balance may cause application processing, training access, or credential status to be placed on hold or suspended while the matter is reviewed. C4 will restore any service or status that was affected by a confirmed C4 or payment-processing error.
How to request a cancellation or refund
Use our contact form and include the purchaser’s name, purchaser email, payment date, transaction or order number, names of the covered participants, and the reason for the request. Do not submit card numbers, Social Security numbers, driver’s-license images, or other sensitive identity information through the contact form.
Refunds that are approved will be returned to the original payment method when reasonably possible. Bank and payment-provider posting times may vary. Taxes and payment-processing amounts will be handled as required by the payment provider and applicable law.
Legal rights
Nothing in this Policy limits any cancellation, refund, dispute, consumer-reporting, or other right that cannot legally be waived. If this Policy conflicts with applicable law, the law controls. Questions may be submitted through our contact form.
For an explanation of creator-paid screening and casino-sponsored certification, read our Creator FAQs.